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0 Comments | Daily Herald (Arlington Heights, IL), December, 2005

Byline: Ken Glassman Motorcycle columnist Pet Carrier by T-Bags This summer while at Sturgis, I was amazed to see dozens of bikers carrying their dogs (and a few cats) on their motorcycles. I saw all kinds of contraptions jerry-rigged to motorcycles to carry these animals. I saw very small dogs poking out of backpacks strapped to the rider.

I saw other animals in duffel bags and or cardboard boxes bungeed to the passenger pillion or luggage rack; others were in nylon gym bags; and I saw one guy with a wooden board precariously perched on the top of his gas tank, with the dog leashed to it and standing up! While I am not a pet owner, nor an animal lover, I hate to see an animal put in danger by a stupid owner, who doesn’t realize that in a panic stop or…

Market Wire, August, 2008

Since 1980, Davis Medical Electronics, Inc.
has distributed new and refurbished medical equipment, supplies and service
throughout the United States. With two locations, the company runs a lean,
successful, customer oriented operation.

Their success is built on four founding principles: attention to details,
distributing quality products, establishing long-term customer
relationships and understanding how to make medical practices profitable.
“We give our customers a level of service and support that they can’t find
with any other medical equipment suppliers,” says Brian Hibbits, IT
Director at Davis Medical.

Although they had used AccountMate Software to run their core business unit
for the last two decades, the company had tracked their sales leads and
customer follow-ups in Excel. Naturally, this process was labor intensive
and difficult to manage as more sales representatives joined the company.
In 2006, Davis Medical strategically developed their internet business and
outgrew their current client management system. “We quickly realized that
an enhanced client and lead tracking solution was needed to manage existing
customers and post-sales marketing,” says Hibbits.

Davis Medical specifically was looking for a Customer Relationship
Management (CRM) solution that would manage company workflow, track and
assign new leads, and automate the business process on customer follow-up.
Capturing, qualifying and marketing to new prospects was essential to their
business. At the same time, the company needed to upgrade their accounting
system and wanted a financial business solution that would integrate their
lead management requirements.

To accommodate their growing business, Davis Medical upgraded their
accounting system to AccountMate for SQL, which provides the essential
business backbone they were looking for. INFOtrac for AccountMate,
AccountMate’s CRM solution, provided a complete business solution by
seamlessly integrating lead management processes and financial accounting
functions.

Prior to the INFOtrac installation, Davis Medical maintained customer
information in three separate places. One database managed the service
department, one database supported accounting functions and another
database handled new prospects. Managing these sets of customer information
was time consuming and inefficient. Using INFOtrac for AccountMate, Davis
Medical was able to consolidate three separate sets of data into one. Now,
they have a real time CRM solution with every interaction entered for their
prospects, customers and contacts in one centralized place.

With one view, employees now have quick access to current and historical
client information and “can support customers more effectively,” adds
Hibbits. Employees have immediate access to their clients’ complete history
for service, accounting and sales information cross-functionally. By
sharing all pertinent real-time information, INFOtrac for AccountMate helps
Davis Medical to standardize their internal sales and service process,
simplify company-wide communications and provide exceptional customer
service.

Using INFOtrac for AccountMate, Davis Medical has the ability to track,
forecast and manage their company’s sales activity. Every sales opportunity
is captured and funneled directly to the sales representative. By
automating sales forecasting, the company can track leads from all
marketing efforts, determine the probability of which leads will convert to
sales and establish the correct inventory requirements. INFOtrac for
AccountMate is synched up with outside sales, so the salespeople in
multiple locations have current product, pricing and customer information.

By integrating INFOtrac for AccountMate, Davis Medical Electronics, Inc.
has reached their goal of increasing the level of customer service and
support. By centralizing all real-time, pertinent customer information, any
employee can support the customer in the same manner to which they were
accustomed. So now, problems associated with company growth are seamless to
the customer